Terms & Conditions
Note: Orders, dispatch and delivery are managed by Thinking Toys.
Patchwork Hugs Limited is a registered company (registration number: 543939) that is the sole owner of the brands:
MohuDesigns, Mohucomfort & MohuPatch
The Prices on the website are our current prices. However, they are subject to change, upwards or downwards, especially if significant changes in exchange rates occur.
We send all orders out by courier and the VAT inclusive cost of delivery is €4.99.
Please note that if an order can safely be sent by post at a lower charge then we dispatch by post and charge the lower postage charge.
Our delivery charge is a one off charge and is the same regardless of whether the order contains one item or two or three. If an item is out of stock and is placed on a back order, we will deliver the back order at our expense.
We can also arrange deliveries of gifts anywhere in the world. Please contact us for prices.
Any shortage or damage in a delivery should be notified to us within 5 working days.
How to Order
Orders can be made in the following ways:
- By email – email@example.com
- Online – www.mohudesigns.com or www.thinkingtoys.ie
- By calling us at MohuDesigns – +353(0)873620327. 10.00 – 16.00 hrs, Monday-Friday (exc. National Holidays). Please leave a message if you do not get through and we will respond in a timely manner.
- In writing by Letter to: Alison Power, MohuDesigns, Patchwork Hugs Ltd., 2 Ard Lua, Ballina/Killaloe, Co. Clare.
UK and European Mainland customers
We do ship orders to UK and Europe. In these instances, we simply determine a shipping cost based on the contents of the order. We communicate this cost to the customer who can decide if they wish to proceed.
Payment / Credit Accounts
Generally, purchases need to be paid in advance of shipping. Payment can be made by Laser, Credit Card, Cheque, Bank Draft or Postal Order.
However, we will send orders out to HSE (with PO), schools and institutions with an invoice. Payment terms for invoices are as soon as possible but no longer than 30 days.
Our policy is not to take payment until the good are ready for dispatch. We aim to carry all items in stock so dispatch should be within 2 to 3 days of receiving an order. If any item is out of stock we will contact the customer to advise.
Returns policies can be very complicated. We will try and keep ours as simple as possible!
If you receive damaged goods or we make an error and send you the incorrect product then contact us and we will arrange for a replacement or a credit depending on the customers preference.
If you feel the product you ordered is not fully suitable, then please return to us, in a re-saleable condition and with packaging, within 7 days and we will arrange a credit for you on receipt.